CHALLENGE
Deloitte is a competitive employer seeking to provide the #1 talent experience, but that experience varies greatly based upon an employee's level and identity. Challenges to attracting current and prospective diverse talent include:

• Low retention of diverse talent in senior leadership

  • Black & Hispanic/Latinx practitioners drop off at the Senior Consultant level

  • Female practitioners drop off at the Senior Manager level

• Inaccessible professional development offerings

  • The Graduate School Assistance Program (GSAP) is limited to a subset of “qualified” applicants

  • The National Tuition Assistance Program (NTAP) is heavily manual and requires senior leadership approval

• Looming unmet talent diversity goals

  • By 2025, Deloitte seeks to increase the number of Black & Hispanic/Latinx professionals by 50% and to increase the number of female partners by 25% 

OPPORTUNITY
Now, more than ever, prospective and existing employees are looking for employers who value diversity and invest in developing their people.

With Guild, Deloitte can work towards achieving the #1 talent experience and meeting diversity goals by reimagining employee education benefits with EducateD, Deloitte’s Education Benefit System (powered by Guild) .

APPROACH
EducateD. will provide inclusive support to employees in two primary ways:

• Degree-earning Marketplace Platform

  • Customized portal featuring degree-earning programs that employees may choose to enroll in and may apply up to $5,250 of tuition assistance towards enrollment/tuition costs

  • Benefits:

    • Single platform to search, enroll in, and pay for pre-approved education programs

    • Opportunity to open eligibility to all employees

    • Track progress across courses

    • Easily measure success indicators (e.g., participation rates, retention of enrolled employees by demographic, etc.)

• Personalized Development Coaching

  • Tailored coaching experience recommended to those practitioners whose responses indicate they may need more support navigating their talent experience challenge

  • Benefits:

    • Improve feelings of support throughout program participation

    • Reduce reliance on client-facing staff to support developing practitioner

OUTCOME(S)
Following implementation of EducatedD., Deloitte could expect the following outcomes over the first 3 years of the partnership with Guild:

• Retain + Upskill existing underrepresented talent

• Foster culture of inclusion to attract new diverse talent

• Sustain program expenses with retention cost savings and other components that comprise the ROI of additional educational opportunity for talent
  

RISKS TO ADOPTION

• The EducateD. solution only replaces the NTAP. GSAP will remain as a program. Additional exploration will need to occur to determine how best phase/increase accessibility to GSAP using the EducateD. platform

NEXT STEPS:

To move forward with developing Deloitte’s customized education benefit solution, EducateD., we will conduct a 6 Week Visioning Sprint to align on program objectives, goals, and strategy. Key Activities to expect during the Visioning Sprint include:

• Perform interviews (UX Research) with relevant stakeholder groups

• Facilitate Visioning Workshop to align on next steps

• Develop a Project Roadmap to build and implement EducateD.